Shipping policy

Shipping Policy

This policy applies to all orders placed with PRNT.

Because our products are printed on demand, shipping times include both production time and delivery time.

Order Processing & Production Time

All items are made to order. Once your order is placed, it is sent into production.

  • Production time: Typically 1-2 working days

  • Orders cannot be changed or cancelled once production has started

Please note that production times may be longer during busy periods such as sales, holidays, or promotional events.

Shipping Times

Once production is complete, your order will be dispatched using a tracked or standard delivery service.

Estimated delivery times are as follows:

  • UK Standard Shipping: 2–4 working days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Information

Where available, tracking details will be sent via email once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

Delays

We are not responsible for delays caused by:

  • Postal or courier services

  • Customs processing (for international orders)

  • Incorrect or incomplete delivery addresses

  • Events outside our control (e.g. strikes, extreme weather, peak seasonal demand)

If your order is significantly delayed, please contact us and we will investigate with the courier on your behalf.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

We cannot offer refunds or replacements for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Missing Orders

If your order is marked as delivered but you have not received it, please:

  • Check with neighbours or building management

  • Contact your local delivery office

If the issue is not resolved, contact us within 14 days of the delivery date and we will assist in investigating the matter.

Damaged Packages

If your package arrives damaged, please contact us within 14 days of delivery with photos of:

  • The damaged packaging

  • The damaged item

We will arrange a replacement or refund where appropriate.

International Shipping

International shipping times and costs vary by destination. Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.