Refund policy

Refund Policy (UK)

This policy applies to all purchases made through PRNT.

Because our products are made to order, we operate a limited refund policy in line with the Consumer Rights Act 2015.

Faulty, Damaged, or Misdescribed Goods

Under UK consumer law, you are entitled to a refund, repair, or replacement if goods are faulty, damaged, or not as described.

We will offer a replacement or full refund if your item:

  • Arrives damaged

  • Has a manufacturing defect

  • Is misprinted

  • Does not match the description on our website

If there is a problem, please contact us within 14 days of delivery at info@weareprnt.co.uk

  • Your order number

  • A description of the issue

  • Clear photos showing the fault

Once confirmed, we will resolve the issue at no cost to you, including any applicable shipping fees.

Right to Reject (First 30 Days)

In line with the Consumer Rights Act 2015, if an item is confirmed to be faulty, you have the right to reject it and receive a full refund within 30 days of delivery.

Incorrect Items

If you receive an incorrect item (for example, the wrong design, size, or colour compared to what was ordered), please contact us within 14 days of delivery. We will arrange a replacement or refund.

Change of Mind & Unwanted Purchases

Because our products are custom-made and printed on demand, the statutory 14-day “cooling-off” period does not apply to change-of-mind purchases.

We therefore do not accept refunds or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Incorrect colour selection

  • Unwanted purchases

Please check product descriptions, sizing guides, and order details carefully before placing an order.

Returns

In most cases, faulty or incorrect items do not need to be returned. If a return is required, we will provide instructions. Items returned without prior approval may not be processed.

Refund Processing

Approved refunds will be issued to the original payment method and are typically processed within 5–10 working days, depending on your payment provider.

Contact Information

If you have any questions about this policy or need help with an order, please contact us at: info@weareprnt.co.uk